Frequently Asked Questions
When and how will I receive my yearbook?
Production schedules and delivery for yearbooks vary by school. For schools that take yearbook orders in the fall, you will typically receive your yearbook in the spring toward the end of the school year. If your school takes orders in the spring, then your yearbook will typically be completed late summer or early fall of the same year. Unless your school offers a shipping option, all yearbooks are delivered to the school for distribution. For the most accurate answer to your school's yearbook delivery policy, contact your yearbook adviser, who may be found by using our contact us page.
How do I order a yearbook?
In most cases, students will receive an offer letter from Smart-Pay regarding his or her school's yearbook program. Included in the letter is a response form that can be returned by mail with the yearbook payment, or you can order online to be entered into a drawing for a Sony Playstation 3. It's easy!
How do I order my yearbook online?
If you received an offer letter from Smart-Pay regarding your school's yearbook program, you should find a Taylor customer number in the upper-right corner of the response form. Using this number, your first and last name, login at Smart-Pay.com to start the order process. If an email address is provided, order confirmation will be emailed to you once the order has been completed.
What if I don't have a Taylor customer number?
If you do not have a customer number, you can still place your order, but first you must locate your school.
How do I locate my school?
Click on the "Help! I don't have my customer number" link. Select your school's state and city to display a list of schools that are currently active in the system. Click on the name of your school to start the order process.
Can I order a yearbook even if I don't belong to the school?
Yes! The procedure is the same as if you don't have a customer number: First, locate your school, and then then click on your school name link. Clicking the school link will take you to the first page of the ordering process. Once you complete your order, you'll be presented with an order confirmation and an OrderID, which can be used to track your order status. If you provided an email address, an receipt will be sent to the email address you submitted. If you did not provide an email address, we encourage you to print out the order confirmation page once your order is completed. Remember, unless your school offers a shipping option, all books are delivered to the school and so you will need to contact the school to make arrangements to pick up your book.
What if I don't want to order online? Is there a form I can print?
You can print an order form online. Simply locate your school and click on it, click on "Customer Service" and then click the printer icon. Your selected school options will be displayed. Print this form and send it to the address below:
"Your School Name" Yearbook Department
PO Box 650549
Dallas, TX 75265
I'll be moving soon but I still want a yearbook. How do I ensure that I get one?
Unless your school offers a shipping option, Taylor delivers all yearbooks to the school. Go ahead and place your yearbook order to reserve a copy and then contact your school's yearbook adviser to make arrangements for sending your yearbook. They'll be glad to help.
I'd like to buy a yearbook from a previous year. How do I get one?
Taylor Publishing prints only as many yearbooks as are requested by the school for any particular year. However, schools often order extra copies for the library, alumni and last-minute sales. Try checking with your school to see if they have any extra yearbooks available.
What payment methods can I use online?
We accept Visa, MasterCard and American Express. Any card with the Visa/MasterCard logo can be used, including debit cards. We do not accept Discover or e-Checks at this time.
My check has been return by the bank what is the charge?
When a check has been returned by the bank an NSF fee of $20.00 is then added on to the order and is due before book can be delivered to the student.
What is a Partial Payment Fee?
When an order has been placed but not paid for in full a charge of $1.00 is added onto the balance of the order. This is due to the order being handled twice.
I have ordered my yearbook on line, but your system states I do not have an order on file. Did my order go through?
You can view your order & payment confirmation page by logging in at http://www.smart-pay.com. Click on the menu named "Order Status." Select the year of publication, and then enter the student's last name and your OrderID or your Customer number. Please make sure you are entering the last name of the person you placed the order for and that the customer number or OrderID used is for the correct year. If you still receive a message that says, "No records could be located for (student name) Customer Number (XYZ)", then feel free to contact us by email by clicking on "Contact Us" at the bottom of the screen. One of our Representatives will be happy to assist you.
Your site says that my card was declined; however, my credit card company says that the charge went through.
No. If you receive the message "This transaction has been declined." the order did not go through. In some instances, the transaction may be declined because of a CVV2 "card code" mismatch.
The CVV2 card code is a security measure Smart-pay requires for all transactions. Since a CVV2 number is listed on your credit card, but is not stored anywhere, the only way to know the correct CVV2 number for your credit card is to have physical possession of the card itself. Although the card issuing bank may authorize the transaction, our policy is to reject any transactions where the card code submitted does not match the card code indicated by your bank during the transaction authorization. While funds may be authorized and held by your bank, Smart-Pay does not collect those funds when there is a card code mismatch. The authorization/hold on those funds normally expires within 3-5 business days. Please check with your card issuing bank for details.
My debit card doesn't have a code on the back
Please call Smart-Pay at 800-853-1337 M-F 8AM-5PM CST to speak to a Customer Service Representative.
I'm having problems ordering online - what can I do?
Certain browser and/or security software settings may prevent your computer from accepting the session cookies that are needed to use the online ordering system. However, you can still place your order:
Call our Customer Service line M-F 8AM-5PM CST 800-853-1337 for assistance
Mail in your payment to
"Your School Name" Yearbook Department
PO Box 650549
Dallas, TX 75265
I've already paid for my yearbook, but now I want to cancel. How do I cancel?
Please send your cancellation request via the Contact Us page. Be sure to include your name, school and customer number if available. Books that have personalization options cannot be cancelled after they have been ordered from Taylor Publishing. A refund, if any, will be made in the same manner as payment. A cancellation fee of $10.00 will be assessed for orders where payments have been applied. Orders without payments are not assessed the cancellation fee.
When I open PDFs generated by the Smart-Pay system or try to print them they are blank. What's wrong?
Please ensure you have the latest version of Adobe Acrobat Reader (version 8 and above). You can download Acrobat Reader here.